I have seen hundreds of couples who came in because their relationship was not what they wanted it to be, and in at least 90% of those cases, the couples themselves indicated their communication process was broken. Good communication is a cornerstone of a fulfilling relationship, whereas poor communication can create stress and dysfunction. Given the prevalence of communication difficulties in relationships, I want to offer a simple set of suggestions to couples having these problems. If you would like to strengthen communication in your relationship, consider these steps:
1. Listen and understand
2. Validate
3. Empathize
Step one, listen and understand, breaks the more typical back and forth process that many couples use and leads to a more productive discussion. Couples can often become trapped in a cycle where each is trying to convince the other that their ideas, thoughts, and feelings are the right ones. In order to communicate effectively, each partner must take a turn sitting back and listening to the other. You must let go of the need to be right, and only hold on to the need to be heard and understood. Similarly, you must provide space to let your partner be heard and understood. Listening and understanding is what provides space for validation and empathy to follow.
Step two, validating the other person’s ideas, thoughts, and feelings, is often where couples get stuck. Validation does not imply that you agree with the other person, only that you understand their feelings. Whether or not you agree with the other person, validation is critical in helping the other person feel respected and understood. Remember, validation is not capitulation. Validation means acknowledging and understanding the reasons your partner thinks or feels a certain way.
Step three, empathizing, means connecting with your partner on an emotional level and emotionally understanding the other person’s position. This emotional connection grows from validation, and serves to bring the couple closer together. Over time, empathy can heal the wounds caused by poor communication. Empathy is missing or in short supply in many relationships, and using these steps to reach a place of empathy can be a huge help. Each partner needs to accept the emotional risk of putting themselves in their partner’s shoes.
It is important to notice that steps are not about how you talk to your partner, but rather they are about how you listen. These steps provide a way to step back and ensure the other partner feels valued, respected, and understood. You should not approach a discussion with your partner from the perspective of trying to win, but rather, approach it from a perspective of understanding. I want to reiterate that the common cycle of communication wherein couples struggle over who is right is not a good model for communication. Listening, validating, and empathizing break that struggle and create healthy communication in a relationship. The bottom line is to remember that most communication is ultimately not about right and wrong; it is about understanding differences, validating those differences, and having empathy. In productive communication, listening is more important than talking.
Finally, there are a number of books that have been written to help couples having communication difficulties. If you are interested in additional resources regarding this approach to communication, I recommend Harvel Hendrix’s Getting The Love You Want. The book is great for couples to read together to get insight into communication problems and methods of listening, validating, and empathizing.